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Our client, a mortgage company with a national presence, had outgrown its phone system. It needed in-bound and out-bound call center functionality, as well as functionality to monitor and record calls. The client evaluated several alternatives and selected myTECQ for its experience implementing call center/phone......

Our banking client had architected its infrastructure to have redundancy with 2 data centers located in different areas of the country. Although the hardware was replicated, back-ups were not in place. Further, the client had installed a $4,000/month point-to- point circuit for failover between the......

Our client was closing its office in which most of the IT support staff was located. The staff provided the network, desktop and application support for the bank. As they evaluated alternatives, they were faced with either finding and hiring replacement staff at another location,......

Our banking client was involved in a law suit, which required the recovery of many emails between various correspondents, including former employees and external customers. Some of the emails dated back several years. The bank had not properly archived its emails, so the retrieval process......

  Our client, a deNovo bank, was looking to purchase desktops, servers, firewalls, routers and all other IT related equipment and software for all of its users. The bank obtained information and quotes from HP, Lenovo and Dell, as well as from other resellers. In......

Our banking client had been consistently notified by regulators and auditors that its Vendor Management process and system were inadequate. The bank had purchased a Vendor Management software solution, but did not have a process in place to manage its list of over 1,200 vendors.......

Each year, auditors and examiners require that banks perform Business Continuity Testing, which also includes updates of the Business Impact Analysis (BIA) and Business Continuity Plans (BCP). Given the limited resources of a smaller institution, myTECQ was engaged to provide this service to our client.......

  In 2014 the FFIEC published its CyberSecurity Risk Assessment Tool, which was designed to assist financial institutions in assessing their maturity levels with regard to CyberSecurity threats. Although this was published as a voluntary tool, auditors and examiners have been including questions in their......

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